Infiinitely scale high CSAT support

Finally, an AI agent that follows the workflows the rest of your team uses to resolve complex issues — from custom handling of delayed orders to replacing compromised credit cards.

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Trusted by leading companies that value high quality support...

Unrivalled power, configurability and safety - your customers deserve nothing less

Most AI chatbots are wrong - a lot. That's good enough for some companies (and some chatbot makers), but it's not good enough for your business, or for Optech.

Businesses dealing with high value deliveries, or customers' financial or medical lives cannot afford flaky AI bots.

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  • Power
    Combine AI-driven resolution with specific business logic to ensure you get the right result for high stakes decisions and actions

  • Configurability
    Match your exact brand voice and tone. Customize specific word use and industry-specific context and know-how.

  • Safety
    Understand quality and performance before it reaches your customers. Control AI rollout per topic. Instantly test the impact of your configuration changes across a suite of test cases.

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Works with your existing legacy support system,
outperforms their AI

You don't need to leave your customer support platform to use Optech.

Optech

Everyone else

Resolve complex support tickets with fully customizable business logic
Test changes and measure impact before going live
Versioned training material and business logic, easily revert to prior versions
Incrementally roll out to full customer traffic
Unlimited customization of brand voice and tone
Responds to customers only when it has high confidence in answer
Specialized in serving complex and regulated industries
Understands and responds to >50 languages
Understands slang, typos and poor grammar
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